4 proven ways to handle emotional responses and achieve a positive outcome
- Cécile Bastien Remy
- Oct 24, 2024
- 2 min read
“What did you just say?”
Five simple words that can create a lot of tension in the workplace
As a coach with over a decade of experience working with leaders and teams in top-ranking organisations, I’ve seen how this phrase can be toxic to workplace relationships and team dynamics.
Not only does it put people on the defensive, but it also suggests impatience and a lack of respect, discouraging open dialogue and compromising psychological safety.
Furthermore, it creates an unnecessary power dynamic and fuels miscommunication without addressing the root cause.
Words hold a lot of power. We should select them wisely and double-check with a filter before articulating them - especially when a lot is at stake.
Sometimes, the surge of emotions during a crisis or difficult conversation can be hard to tame.
It’s just at that moment when everything stops.
Stepping back for a moment allows for headspace and clarity, which help you effectively regulate your emotions and filter your thoughts (and words).
So, next time you find yourself wanting to say, “What did you just say?” practice the following 4 proven strategies:
✔️ Liberate the excess of anger, take a sip of water or scribble something on a piece of paper
✔️ Hold your breath because breathing will oversaturate your response that is already triggered
✔️ Then breathe deeply.
✔️ Lastly, ask a curious question: "Where is this coming from?". Don't make it about you; make it about them.
Great leadership isn't about having all the answers—it's about creating an environment where everybody's differences are treated with respect.
At the start of that journey lies the psychometric tool of Insights Discovery.
I have been applying that tool in my coaching for years, consistently generating “aha” moments for my clients.
Insights Discovery helps you understand yourself and others and make the most of the relationships built between individuals and teams within organisations.
If you, as a leader, team or whole organisation, need support with that, let’s talk.
DM me here and book a free Strategy Call.
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